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Server Management

Looking For a Trusted Team of Experts to Keep Your Critical Servers Running Smoothly?


Never worry again. With Stratiform’s Server Support solution behind you, your server’s health and infrastructure will be in good hands. Our specialists provide monitoring, triage, and troubleshooting to ensure that your network is available when you need it.

Stratiform’s Server Support Solution:

  • Maximizes your network availability
  • Brings peace of mind with 24/7 server monitoring
  • Backed by a fully-staffed Network Operations Center
  • Instantly notifies you of server issues
  • Offers full triage and troubleshooting

Why Server Support is Essential

Servers are the heart of your entire computing infrastructure. Your ability to access your data and applications depends on them. Let’s face it: as with any hardware, server failures and crashes are an unfortunate fact of life. They need to be continuously monitored for any signs of an impending incident. A single failure can bring your entire network down, disabling your computing capabilities and potentially impacting your business.

If a server failure interrupts your network, are you prepared? Stratiform’s expert Server Support solution is designed to help ensure your servers stay operational – so that your business can. It includes server support, maintenance, and management services performed by IT specialists you can trust. In other words, it lets you focus on running your business while we take care of running your servers.

What is Stratiform’s Server Support?

Server Support is an umbrella term for a suite of services that proactively watch for and fix server issues. Their goal is to maximize your system availability. They are handled by our trained network operation center (NOC) personnel within a 2-hour response time. These services fall into three main categories.


Our support services monitor the health of your servers. They provide troubleshooting services, as well as full incident investigation by trained experts, including:

  • Monitoring server operations for key performance metrics
  • Alerting the NOC in case of deviances
  • Generating support tickets to NOC in the event of an incident
  • Investigation by a specialist
  • Tiered escalation
  • Triage and troubleshooting to return to operational status
  • Taking preventative measures to avoid future events

Our IT server management services handle the day-to-day tasks of keeping your servers operational. We follow industry best practices, removing these burdens from your internal IT staff. They include:

  • Server moves, adds, and changes
  • Configuration updates
  • Backup management

Servers require periodic maintenance to ensure they perform at their best. Our dedicated server maintenance services include:

  • Event log management
  • Server and application patching
  • Capacity management
  • Certificate management

How Server Support Works

Stratiform’s Server Support is offered through two flexible and comprehensive service levels. These plans can be charged monthly. Mix & match to suit your particular needs.

Service Models


Designed to provide a baseline level of server support for IT environments, it includes the following services:

  • Server Monitoring
    Status, performance, and trends monitoring
  • Server OS Patch Management
    Ensuring patch deployment is done to best practice standards
  • Limited triage and support
    Access to support from NOC including triage and troubleshooting

Including all services in Standard Model with additional support scope, including:

  • Complete Triage and Support
    Includes a more robust level of support with full escalation of support tickets based on severity
  • Backup Management
    Conducting regular backup checks to ensure backups are completed at the required intervals
  • Application Patch Management
    Supported applications in your environment will receive patch deployment services in line with best practices

Trust the Stratiform Difference

At Stratiform, we believe in being the best at what we do. We deliver all of our services – including Server Support – with your unique needs in mind, helping you overcome your technology challenges with knowledgeable staff and by paying attention to detail. Leave the burden of managed IT to us so you can focus on your business. Contact us to learn how we can help ensure that your servers are operating smoothly and efficiently and helping to move your business forward.


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